Shanna Thompson serves as Director of Human Resources & Marketing at Regions Financial Services Jamaica Limited, where she plays a key leadership role in shaping the company’s customer engagement strategy, marketing technology, brand development, and internal growth initiatives.

With more than 20 years of experience in digital marketing, customer relationship management, and technology-driven engagement strategies, Shanna has built a career centered around the intersection of marketing, analytics, customer experience, and operational innovation. Her professional background includes working with leading agencies and organizations such as Publicis Groupe, IBM, and RentPath, where she contributed to digital strategy, marketing implementation, and customer engagement initiatives across multiple industries.

Throughout her career, she has supported projects and campaigns involving internationally recognized brands and organizations including MetLife, BMW Group, Verizon, Floor & Decor, and Synovus. Her experience spans digital strategy, CRM implementation, analytics, customer lifecycle engagement, and the development of scalable marketing systems designed to strengthen customer relationships and operational performance.

As a founding member of Regions Financial Services, Shanna has played an integral role in the company’s evolution and brand development from inception. She continues to lead initiatives focused on customer engagement, marketing technology, organizational culture, and internal systems that support the company’s continued growth and modernization.

Her leadership approach combines strategic thinking with a strong focus on people, customer experience, and operational excellence — helping ensure that Regions maintains a culture centered around professionalism, responsiveness, and long-term relationship building.

Shanna holds a Bachelor’s Degree in Computer Information Systems and Marketing from Georgia State University and a Master’s Degree in Internet Marketing from Rutgers University.